Sertus Assist

Sertus Insurance Motor Assist | Sertus Insurance Windscreen assist | Sertus Insurance Home Emergency Helpline | legal advice service | personal & travel assistance benefits

About Sertus Insurance Motor Assist

Sertus Insurance Motor Assist is a 24 hour accident emergency and breakdown recovery service. It is there to assist you in your time of need. The choice of assistance depends on the options available to the rescue provider at the time of the request for assistance.

N.B. We shall not be liable for any costs incurred without our prior approval.

Should you require Sertus Insurance Breakdown Assistance, please telephone:
Republic of Ireland: 1800 417 270
Northern Ireland: 00353 91 501644

Sertus Insurance Assist Benefits

In the event of your car being immobilised as a result of an accident, breakdown, fire, theft, attempted theft, malicious damage or punctures, which require assistance to fix or replace a lost wheel, lost or broken keys, or keys locked in the car, anywhere in Ireland, our assistance service offers:

• Up to one hours free roadside labour, if your car can be repaired
• Towing your car to the nearest competent repairer or garage of your choice, whichever is closer
• Home-start assistance, in the event of breakdown at your home.
• Onward transport for you and your passengers, either back home or to your destination in Ireland, or the use of a replacement car for up to two days while your car is being repaired
• Overnight B & B accommodation, whilst repairs are in progress, up to a limit of €35 per person or €175 in total.

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Windscreen Cover

Mr. Windscreen & All Glass Windscreens are our preferred windscreen replacement/repair providers, with whom a direct billing system has been arranged. Both have a dedicated national network of garages and can be contacted on the details below;

Mr. Windscreen - 1850 512 345
All-Glass Windscreens - 1890 20 12 12

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Sertus Insurance Home Emergency Helpline

The Home Emergency Helpline Service is a 24 hour, 365 day a year telephone service through which the Company will provide a connection to our approved network of trades, which includes Plumbers, Electricians, Glaziers, Locksmiths or Roofers for the benefit of the Policyholder in an Emergency.
The Policyholder should contact the service through the 1890 telephone number provided. The Company will provide a Conference Call Facility where the Insured, the Helpline Operator and Network Provider are put in touch with each other.

All costs incurred will be met by the Policyholder. However, if the cost is covered by this policy, then we will reimburse the Policyholder as part of the claim settlement.

This service is provided by Ireland Assist. Ireland Assist/ Sertus Insurance/the Underwriter(s) do not accept responsibility for any expenses, consequential loss or legal liability for any loss or damage to any property or persons, arising from the provision of or delay or omission in providing services.

The service is provided within the territorial limits of the island of Ireland.

Should you require Sertus Insurance Home Emergency Assistance, please telephone:
Republic of Ireland: 1890 945 915

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Legal Advice Service

Sertus Insurance Household Policyholders benefit from a Family Legal Protection and Legal Advice Service providing amongst other benefits, a confidential legal advice and counselling service over the phone. When 'phoning you will be asked to provide your policy details or the name of the insurance scheme you are affiliated to.

This service is provided by DAS Legal Expenses Insurance Company on behalf of Sertus Insurance, and Sertus Insurance cannot accept responsibility if the helpline services are unavailable for reasons we cannot control.

Should you require one of these services, please telephone:
Legal Advice Service:1850 670 747
Counselling Service1850 670 407

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Personal and Travel Assistance

Sertus Insurance Personal & Travel Assistance which is included automatically with your Sertus Insurance Household Policy, includes a range of valuable benefits for Policyholders travelling within the European Union including:

• Emergency Travel Expenses
• Medical Fees & Repatriation Costs
• Hospital Transport Costs and Return Home after stay in Hospital
• Extension of Stay/Transport of Companion or Children and/or Travel & Stayover of an Immediate Family Member
• Loss/Theft of Travel Documents/Credit Cards
• Repatriation Costs in the event of the demise of an insured person

All benefits are subject to the terms conditions and limits detailed in the policy booklet

No benefits are claimable through this policy unless organised through the Personal & Travel Assistance Contact No:
Republic of Ireland: 00353 91 560 670

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